General Terms and Conditions

The terms & conditions of this document along with the Client Fee Agreement (if we will be charging you a fee) form the basis upon which you agree to engage our Firm (referred to in these terms of business as “we” “us” or the “Firm”) to provide certain services (“the Services”) to you.

AT Mortgages is a trading name of AT Financial Solutions which is authorized and regulated by the Financial Conduct Authority (FCA)
The FCA registration number of AT mortgages is 618291.
AT mortgages registered office address is 19A London Road, Southampton, Hampshire, SO15 2AE & the company is registered in England & Wales under reference number 8684826.
This information can be verified at or by contacting the FCA on 0800 111 6768.

1. Permitted Business

We are authorized and regulated by the Financial Conduct Authority (FCA) to advise and make arrangements in relation to mortgages, protection and general insurance.

2. Whose Products do we Offer?


We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender.

When dealing with these products in each case will we advise you and make a recommendation after assessing your needs.


We offer products from a panel of leading insurers for term assurance, critical illness and income protection insurance.

We offer products from a wide range of insurers for mortgage payment protection, payment protection insurance and household insurance.

When dealing with insurance products in each case we will advise you and make a recommendation after assessing your needs.

3. What will You have to Pay Us for this Service?


Our charges are based on two considerations: the loan amount and the complexity of your individual circumstances. We will provide you with a free initial consultation and we will always explain exactly what you will be charged before you choose to proceed with an application.

For first charge regulated mortgages and Buy to Let mortgages we charge a fee of up to 2% of the mortgage amount payable on completion. Our typical fee is £695.
For second charge regulated mortgages, we charge a fee of up to 10% of the loan amount payable on completion. Our typical fee is £695.
In addition, a booking fee of £99 is payable on each application to cover the administration work involved in the submission of your application.

We will also be paid commission from the lender.


We will not charge you a fee for our services relating to term assurance, critical illness, mortgage payment protection, income protection insurance, payment protection insurance, and household insurance.
You will receive a quotation which will tell you about any other fees or charges relating to any particular insurance policy.

We will not commence any substantive work for which we will charge you a fee until we have agreed the applicable fee with you and such fee is recorded in a binding Client Fee Agreement. We will not exceed any limits on any fee set out in the Client Fee Agreement without your agreement.
You will receive a Key Facts Illustration or European Standardized Information Sheet when considering a regulated mortgage, which will describe any fees relating to it.

We will advise if it is appropriate to pay fees or charges in connection with the mortgage up front as opposed to adding them to the sum advanced under the mortgage contract. We will not commit you to an application for a mortgage where a fee or charge of any kind (receivable by our Firm or another party) is to be added to the sum advanced, unless you have made a positive choice to add the fee or charge to the sum advanced.

4. Further Product Related Information and Issuing of documentation

Full details of the products we recommend to you, or arrange for you, including, for example, information on the right to cancel and any other early termination rights and penalties will be contained within the literature supplied by the product provider.
This will be supplied to you before you conclude any contract or otherwise in accordance with any applicable regulations where for example you have concluded your contract over the telephone.
You can request an illustration for any regulated mortgage contract that our firm is able to offer at any time during the advice process
We will forward all relevant product provider literature to you as soon as reasonably practicable following receipt by the Firm. Where a number of documents are due involving a series of transactions, we will usually hold each document until the series is complete, and then forward them to you in one package.

5. Payments to Us and Taxation

The only circumstance in which we will directly accept a monetary sum from you is in relation to payment of an invoice. We do not accept cash as a form of payment.

Any payment to a third party must be addressed to that third party. We do not accept Client Money (as that term is defined by the FCA).
Whether or not VAT is payable by you in relation to the Services we undertake depends on the precise nature of the Services provided and whether these are principally in the nature of advice or whether we provide intermediary services between you and a product provider.

6. Duty of Disclosure

It is your responsibility to provide complete and accurate information to us, or to any product provider, at every stage of the relationship. It is important that you ensure all statements that you make to us or any provider, are true and accurate and that you fully disclose all material information when requested to do so. If you fail to disclose any material information to us or to any provider, this could invalidate the product that we arrange for you and, where insurance has been arranged, the policy may not pay out as envisaged. We cannot be held responsible for your failing to disclose relevant information when requested to do so.

We are entitled to rely on the information that you have disclosed to us and cannot be held responsible for any consequences arising from the information held on your file becoming inaccurate due to a change in your circumstances if you fail to inform us of such changes.

7. Communication and Your Data

We will ask for your consent on how to contact you when you agree for us to provide a service to you. You can amend or cancel these consents at any stage by getting in touch and we will review these preferences every time we get in touch.
AT mortgages takes the security and confidentiality of your data seriously and further information on how we use your data can be found within our privacy policy-

8. Conflicts of Interest

Circumstances can arise where we or one of our other clients has an interest in business being transacted for you. If this happens, or we become aware that our interests, or those of one of our other clients, conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

9. Dissatisfaction with our Service

We hope that you will at all times be satisfied with the Services we provide. In the unlikely event that you wish to complain then the relevant contact details are as follows:

In Writing: The Complaints Manager, AT mortgages, 19A London Road, Southampton, Hampshire, SO15 2AE.

By Telephone : 02380 420701

By Email:

AT mortgages will endeavour to deal with your complaint quickly and impartially. In the event we are unable to resolve your complaint to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service for an independent review. Details of your right of recourse to the Financial Ombudsman Service will be provided to you at the point of dealing with any complaint.

10. Protection for You

AT mortgages maintains professional indemnity insurance which provides comfort for you in the unfortunate event that a mistake is made in relation to your affairs. In the event of the financial failure of AT Mortgages you may have access to the services of the Financial Services Compensation Scheme (“FSCS”). Whether you will depends on the type of business and the circumstances of the claim. Further information is available from the FSCS directly or from the Firm on request.

The following provides an indication of FSCS coverage in relation to the business areas in which the Firm operates:

Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Mortgage advising and arranging is covered up to a maximum limit of £50,000.

11. Termination of the Relationship Between Us

Either party has the right to terminate our relationship at any time without penalty. Notice of this termination should be provided in writing and sent to the usual address of the Firm as set out above, as this will ensure that no confusion arises between us. Should we decide to give you notice, it will be provided in writing to the most recent correspondence address the Firm has on file for you. In the event that you decide to terminate the agreement between us where we have undertaken work on your behalf for which a fee is due pursuant to the Client Fee Agreement, we reserve the right to charge you that fee. Termination will not affect any transactions we have already arranged for you.

12. Contract language, Governing Law and Jurisdiction

This contract is in English and communication between us will be in English.
These general terms and conditions are governed by and shall be interpreted in accordance with the laws of England. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

13. Amending these Terms and Conditions

We reserve the right to amend these terms of business without your consent. In this event, we will provide you with reasonable notice of any changes. As a consequence of any such change you may choose to terminate the relationship with the Firm, and, if you do so this will be without cost to you, provided always that you acknowledge you do at all times remain responsible for making payments to the Firm that may be due under a Client Fee Agreement.

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